At The Stylelockers, we are dedicated to offering our customers a dependable and transparent shopping experience. We prioritize fairness in addressing concerns and aim to resolve them promptly and professionally. This Grievance Redressal Policy has been designed to ensure that all customer issues are handled with care, in compliance with applicable laws and regulations.  

Understanding a Grievance  

A grievance refers to any complaint, concern, or dissatisfaction raised by a customer regarding a product or service purchased on our platform. Such grievances may include, but are not limited to:  

• Issues related to product quality or defects.    
• Incorrect, delayed, or failed deliveries.    
• Problems with payments, returns, refunds, or exchanges.    
• Concerns about customer service.    
• Questions or disputes regarding our policies or processes.    

How to Raise a Grievance  

If you have a concern that needs attention, we encourage you to reach out to us using the steps below:  

Step 1: Visit the Help Centre or Contact Us Page    
Go to the “Help Centre” or “Contact Us” section on our website or mobile application.  

Step 2: Select the Relevant Category    
Choose the topic or category that best matches your concern.  

Step 3: Submit Your Complaint    
Provide the required details such as order ID, a clear description of the issue, and any supporting images or documents.  

Once your grievance is submitted, our support team will review it carefully and respond promptly.  

Escalating to the Grievance Officer  

If your concern remains unresolved or you are not satisfied with the resolution provided by our customer support team, you may escalate the matter to our appointed Grievance Redressal Officer, as mandated by the Information Technology Act, 2000 and other applicable laws.  

To ensure accountability and fairness, The Stylelockers has designated a Grievance Officer to oversee the resolution process and handle escalated cases.  

You may contact the Grievance Officer via email at elvonectrapvtltd@gmail.com.  

Grievance Handling Process  

• Acknowledgement: We will confirm receipt of your grievance within 48 hours via email.    
• Unique Reference ID: A unique ticket ID will be provided to you for tracking the status of your grievance.    
• Resolution Timeline: We strive to resolve most grievances within 7 working days, or as required under applicable laws.    
• Regular Updates: You will receive timely updates about the progress of your grievance through your registered communication channel.    

Closure of Grievance  

A grievance will be marked as closed when:  

• You receive and accept a satisfactory resolution from our support team or the Grievance Officer.    
• You fail to respond to our communication within a reasonable period after a resolution has been offered.    
• A final resolution has been provided in accordance with our policies and applicable laws.  

Contact Us  

For any queries or to raise a grievance, please write to us at elvonectrapvtltd@gmail.com.  

Note  

This policy may be updated periodically to reflect changes in regulations or internal processes. For the latest version, please refer to our Terms of Use and Privacy Policy pages on the website.